Privacy Policy

TaxMatch Japan is a free matching service operated by Guidly Inc. (ガイドリー株式会社, “we”, “us”, “our”), a company registered in Sapporo, Japan. We also operate e-zeirishi.com, one of Japan's largest tax accountant media sites. This Privacy Policy explains how we collect, use, and protect your personal information when you use our English-language services at e-zeirishi.com/en.

Our handling of personal information complies with the Act on the Protection of Personal Information of Japan (APPI).

When you submit our consultation form, we collect:

• Your name
• Email address
• Visa type
• Tax concern (the topic you need help with)
• Years living in Japan
• Any additional details you choose to share in your message

We also automatically collect standard technical information (such as pages visited and referring page) through cookies and analytics tools, as described in Section 6.

• To respond to your inquiry and understand your tax situation
• To select and introduce a tax accountant suited to your needs
• To follow up on the status of your introduction
• To improve our service through aggregated, anonymized analysis
• To contact you with important notices about our service

The core of our service is introducing you to a tax accountant. To do this, we share the information you submit (name, email, and the details of your situation) only with the specific tax accountant or firm we introduce you to, and only for the purpose of that introduction.

We never sell your personal information, and we do not share it with advertisers or unrelated third parties.

Apart from the introduction described in Section 4, we do not provide your personal information to third parties without your consent, except where:

• Disclosure is required by Japanese law
• Disclosure is necessary to protect a person's life, body, or property
• Cooperation with a national or local government agency is required for the performance of legally mandated duties

We use cookies and similar technologies to improve your experience and understand how our site is used. Specifically, we use Google Analytics to collect anonymized usage statistics (such as page views and traffic sources). Google Analytics does not receive the contents of your consultation form.

You can disable cookies in your browser settings; the site will remain usable, though some analytics will not function.

All data transmitted through our site is encrypted with SSL/TLS. Access to personal information within our company is limited to those who need it to operate the matching service, and we take reasonable technical and organizational measures to prevent leakage, loss, or damage of personal information.

You may request access to, correction of, or deletion of your personal information at any time. To make a request, contact us through the contact form or by replying to any email you have received from us. We will respond within a reasonable period in accordance with the APPI.

Our services are operated from Japan and your information is stored and processed in Japan (including on cloud services that may host data in other jurisdictions). By using our service, you acknowledge that your information will be handled under Japanese law as described in this policy.

We may update this Privacy Policy to reflect changes in law or in our services. The updated policy takes effect when posted on this page. For material changes, we will provide notice on the site.